Privacy policy
Windsor Family Practice
ABN: 46 101 491 703
Address: 177 George Street, Windsor NSW 2756
Phone: (02) 4577 4102
Email: windsorfp@thomasandnaaz.com
Last Updated: 18/07/2025
1. Introduction
This privacy policy provides information to you, our patient, about how your personal information (including your health information) is collected and used within our practice, and the circumstances under which we may share it with third parties.
2. Why and When Your Consent Is Necessary
When you register as a patient of Windsor Family Practice, you provide consent for our GPs and practice staff to access and use your personal information to provide you with the best possible care. Only authorised staff will access your information. If we need to use your data for any other reason, we will ask for additional consent.
3. Why We Collect, Use, Hold and Share Your Personal Information
We collect your personal information to provide healthcare services to you. This includes:
Managing your health
Processing Medicare claims and payments
Conducting practice audits and accreditation
Managing internal business processes such as training
4. What Personal Information We Collect
We may collect the following information about you:
Name, date of birth, address, contact details
Medical history, medications, allergies, immunisations, family and social history
Medicare number, healthcare identifiers, and health fund details
5. Dealing With Us Anonymously
You have the right to deal with us anonymously or under a pseudonym unless it is impractical or unless required by law to identify you.
6. How We Collect Your Personal Information
Your information may be collected:
When you register or attend the practice
During consultations
Through My Health Record (Shared Health Summary or Event Summary)
Via phone, email, SMS, our website or online booking system
From other providers, hospitals, specialists, or pathology services when needed
7. When and With Whom We Share Your Personal Information
Your information may be shared:
With other healthcare providers for your care
With third parties for business operations (e.g. IT support, accreditation agencies)
When legally required (e.g. court orders, mandatory reporting)
To protect against serious threats to health or safety
With your consent or as otherwise permitted by law
We do not share your personal information overseas without your consent.
We do not use your personal information for marketing unless you opt in.
We may provide de-identified data for population health improvement. If you do not want your data included, please let reception staff know.
8. How We Store and Protect Your Information
Your information is stored as:
Electronic health records
Paper records
Visual and audio files (e.g. X-rays, photographs)
We protect your data using secure servers, passwords, restricted access, and staff confidentiality agreements. Hard copies are stored in locked areas with restricted staff access.
9. How You Can Access or Correct Your Information
You may request access or corrections to your medical records.
Please submit requests in writing to windsorfp@thomasandnaaz.com. We aim to respond within 30 days.
We regularly review your details to ensure they are accurate. You can request updates at any time.
10. How to Lodge a Privacy Complaint
If you have concerns about your privacy, please contact us in writing:
Practice Manager
Windsor Family Practice
177 George Street, Windsor NSW 2756
Email: windsorfp@thomasandnaaz.com
Phone: (02) 4577 4102
We will respond within 30 days. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au | 1300 363 992
11. Privacy and Our Website
When you interact with our website, we may collect personal information you provide, including booking requests and form submissions. Our website may also use cookies and analytics to improve performance.
12. Policy Review Statement
This policy will be reviewed regularly to remain in line with current laws and procedures. Updates will be published on our website and available at reception.