Letter to patients - WFP Feedback 2025!

Dear patients,

Thank you for participating in our survey we recently conducted to collect feedback from our patients. We have now completed our analysis of the feedback and would like to share some of the significant findings with you.

Overall, we found that:

• Most of our patients are happy with the level of healthcare they receive at our practice

• Most of our patients are happy with the communication skills of the GPs

• Most of our patients are happy with the service they receive from our administration staff however there are some ways in which we can improve

We are very pleased to report that most patients rated the following aspects of our practice as ‘very good’ or ‘excellent’:

• The clinician at my last visit treated me with respect

• Your clinician helped you understand what to do when you went home

• The staff were welcoming upon arrival

The feedback also indicated areas that we can improve, including: appointment availability and our opening hours.

As a result of the feedback that has been collected, we are planning to make some changes to improve the services and care we provide for our patients.

We will provide you with more information about these changes when we have finished our planning so you can see how your feedback is helping us improve. Your feedback and opinion is important to us in fostering a welcoming and competent environment.

Thank you again for your valuable contribution. Please email us at windsofp@thomasandnaaz.com if you have any questions regarding the feedback. We look forward to continuing to provide you with quality healthcare.

Yours faithfully,

The Management Team, GPs and staff members of Windsor FP 😊